Hosts

Help center Topics Reservations

Reservations

Most common guest complaints and how to address them

How do I access my bookings?

How can I review the cancellation policy in my agreement with Holidu?

What is the “Flexible stays” feature?

How to Request a Reservation Cancellation

Handling Guest Complaints

What is the cancellation penalty?

Handling Guest Complaints

Airbnb refund policies

Why did the guest cancel the booking?

Force Majeure

What do I do in case of an urgent situation?

What can I do if my guest violates the house rules?

I have an emergency and can’t host a booking, what can I do?

Guest complains after check-in

Cancellations due to unforeseeable circumstances (force majeure)