How to Connect to Ertzaintza

We're thrilled to assist you in ensuring your vacation rental property is compliant and secure. This guide will help you connect your account to Ertzaintza smoothly.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and ensures your guests' safety and security. This process allows seamless communication of necessary guest information to the local authorities.

How Do I Connect My Account?

Here’s a step-by-step guide to help you through the process:

1. Log in to Your  Holidu Host Account  

2. ​​Go to your “Account” section:  click on the “Configure” button present in the “Online guest registration” section

3. Configuration of the properties

• You will see here your list of properties.
• Click on the “Configure” button next to the property that you want to connect to the police or authority.

4. Complete the form

• Click on “Activate automatic sending to police,”
• Select Ertzaintza as the authority, and enter your username, password.
• Click on “Validate” to confirm.

5. Once activated, click on “Save changes” at the end of the form.

6. If no error message appears, that means that your property is now connected to Ertzaintza.

7. You can now close the form and see that the connection is active.

Frequently Asked Questions

• What if I forgot my Ertzaintza credentials?
  If you’ve forgotten your details, visit  Ertzaintza's official website  to reset your password or recover your account information.
• Is the connection process secure?
  Absolutely! Our platform uses high-standard encryption to ensure your data is protected.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.