What Happens If the Host Cancels My Booking?

If your Holidu booking is cancelled by the host, the cancellation process depends on the original listing provider. Here’s what you should know.

1. You Will Receive a Cancellation Notification: Holidu or the original provider will email you confirming the cancellation.
2. You Will Get a Refund: If you prepaid for the reservation, you will receive a full refund within a few business days.
3. Holidu Will Help You Find an Alternative Stay: Holidu’s team will prioritize helping you find an alternative property in the area, based on availability
4. The Host May Face Penalties: Hosts who frequently cancel may face penalties or restrictions on their listings, unless these are due to extenuating circumstances.

What Should You Do Next?

• Check Your Email and Booking Confirmation: The cancellation details and refund processing time will be included in your email.
• Look for Alternative Listings: Search for another vacation rental on Holidu, or wait for customer service to assist you.
• Contact Holidu Support If Needed: If you need help, Holidu’s customer service team is available to guide you.